Right of Withdrawal
1. Scope
This cancellation policy applies to consumers within the meaning of Section 13 of the German Civil Code (BGB) in the case of paid distance contracts for the use of Leveo (the “Service”), in particular paid plans, licenses, or subscriptions for the Discord bot and related web dashboard, which you conclude with Lukas Telbam (“we” / the “trader”). Entrepreneurs within the meaning of Section 14 BGB are not entitled to a statutory right of cancellation under this information.
Our full contractual terms are set out in the Terms of Service. Provider details are available in the Imprint.
This English section is provided for convenience. Where German consumer law applies, the German version of this page (select German as the site language) reflects the statutory wording; the governing law of the contract is stated in the Terms of Service.
2. Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which the contract was concluded.
To exercise your right of cancellation, a clear statement in text form is sufficient. Please send your cancellation by email to contact@leveo.app — this is the channel we monitor and process without undue delay. Alternatively, you may send us a letter to the postal address below.
Address and contact:
Lukas Telbam
Fester str. 24
42289 Wuppertal, Germany
Email: contact@leveo.app
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
3. Special notes on services and digital content
3.1 Services (Section 356(4) BGB)
The right of cancellation expires in the case of a contract for the supply of services if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your knowledge that you would lose your right of cancellation once we had fully performed the contract.
3.2 Digital content not supplied on a tangible medium (Section 356(5) BGB)
In the case of a contract for the supply of digital content which is not supplied on a tangible medium, the right of cancellation also expires if we began performance of the contract after you
- gave your express consent to our beginning performance of the contract before the end of the cancellation period, and
- acknowledged that you would thereby lose your right of cancellation once performance of the contract had begun.
4. Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the Service begin during the cancellation period and you cancel the contract, you must pay us a reasonable amount corresponding to the proportion of the Service already provided up to the time you inform us of the exercise of the right of cancellation regarding this contract compared to the full scope of the Service covered by the contract.
5. Model cancellation form
(If you wish to cancel the contract, complete this form and return it by email to the address below.)
— To
Lukas Telbam
Fester str. 24
42289 Wuppertal, Germany
Email: contact@leveo.app
— I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
6. Out-of-court dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. Our email address is set out above. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG); see also the Imprint.
Version date of this cancellation policy: May 16, 2026